Service Desk Roundtables

Designed for customer service and helpdesk managers, the Service Desk Roundtable give you the chance to meet your peers and exchange real-world ideas, experiences, and challenges. We provide a collaborative environment for you to share your best practices for procedures, policies, tools, organization, standards, metrics, and management activities.

Whether you’re an IT manager, director, or VP, if you have a direct responsibility to your company’s internal customer and PC support you’ll benefit from these candid discussions covering a range of topics. If you’re an experience practitioner, you’re also welcome to attend with your manager.

Eligible chapter members are invited to attend these invitation-only programs, typically held at a SIM Boston member’s company. Four roundtables are held each year.

Typical Program Schedule

  • Overview of the host’s customer support function, organization, and operation
  • Discussion with the presenter and as a group
  • Refreshments and dinner
  • Networking

Cost is $100/meeting.