John Hancock Tower
120 St James Ave, Boston, MA 02116
Service Desk Roundtable
2:00 – 5:30 followed by dinner at a local restaurant.
Host: Charles River Associates
200 Clarendon St., Boston
Parking: 100 Clarendon St. Garage
Speaker: Michael Fuson, Senior Solutions Architect and Consultant for IT Service Management
Michael is a dynamic IT Professional with over 20 years of experience in the delivery of IT services. He holds many certifications and has implemented IT Services Management systems for over 200 customers. He has served organizations in all levels of IT. He enjoys the challenge of helping customers identify their business needs and then align those needs with best practices and processes, then architecting how they are implemented into their ITSM platform.
– Knowledge Management
– Knowledge-Centered Support (KCS)