Service Desk Roundtable September

When:
September 11, 2018 @ 2:00 pm – 5:30 pm
2018-09-11T14:00:00-04:00
2018-09-11T17:30:00-04:00
Where:
Charles River Associates
John Hancock Tower
120 St James Ave, Boston, MA 02116
USA
Cost:
$60 for members; $80 for nonmembers
Contact:
Jennifer Lynch
508-254-9474

Service Desk Roundtable

2:00 – 5:30 followed by dinner at a local restaurant.

Host: Charles River Associates
200 Clarendon St., Boston
Parking: 100 Clarendon St. Garage

Speaker: Michael Fuson, Senior Solutions Architect and Consultant for IT Service Management

Michael is a dynamic IT Professional with over 20 years of experience in the delivery of IT services. He holds many certifications and has implemented IT Services Management systems for over 200 customers. He has served organizations in all levels of IT. He enjoys the challenge of helping customers identify their business needs and then align those needs with best practices and processes, then architecting how they are implemented into their ITSM platform.

Discussion Topics:

– Knowledge Management

– Knowledge-Centered Support (KCS)