Providence Technology Leadership Roundtable

September 11, 2018 @ 3:30 pm – 8:00 pm
Blue Cross & Blue Shield Rhode Island Headquarters
500 Exchange St
Providence, RI 02903
$60 for members; $80 for nonmembers
Jennifer Lynch

Providence Technology Leadership Roundtable

Location: Blue Cross/Blue Shield Rhode Island, Providence, RI
Parking: Providence Place Mall

Topic: Why DevOps Tools Can’t Deliver: DevOps tools are cool and are needed for an effective Continuous Integration/Continuous Delivery pipeline. But to achieve the ultimate DevOps win for your company you need to focus on the people. In this talk we will cover approaches taken at Blue Cross Blue Shield of Rhode Island to enable a DevOps culture.

Speaker: Joe Friedrichsen, Managing Director Business Change and Quality Assurance, Blue Cross Blue Shield Rhode Island

Joe Friedrichsen

Through his love of technology and its impact on customer experiences Joe’s personal journey brought him thru most functional IT roles within financial services and insurance industries. Balancing business, technical and people management practices provides insights applied to everything he does. His most memorable accomplishments are seeing how the technology weaves into the business processes to deliver effective customer experiences.

An evangelist for DevOps and Agile practices, he helps organizations transform the way they work. The majority of the focus is on people and the associated culture change needed to drive long-term value. Complementing that is a focus on process and technology changes needed for the evolution.

At times, he’s led teams and others was an individual contributor. Regardless of the role, he skillfully conceptualizes, analyzes, and evaluates data and information to inform his path forward. He drives positive organizational change, has managed all types of risks, and has elevated group’s talent with cloud, open source, agile methodologies.

He graduated from Northeastern University with a BS in Marketing. Curiosity is his driver for learning, mostly by reading or listening to others more experienced and then ‘test and learn’ with real life experiences. He has also completed certifications as a Scrum Master, COMPTIA Security, ITIL v3, Pragmatic Product Marketing, and Six Sigma Yellow Belt.

He can be found on LinkedIn at